Work Permit transactions for domestic helpers and confinement nannies (FDW eService) (2024)

What are the changes to the Terms and Conditions of our work pass eServices from 1 April 2022?Show

To help users better understand their obligations when using our work pass eServices, we have made the following changes:

  • We have simplified the Terms and Conditions and grouped the related clauses together.
  • As organisations and pass holders use the eServices for different purposes, we have defined their respective roles and responsibilities more clearly.
  • Standardised the use of terms (e.g. ‘EP Online’, ‘WP Online’ and ‘myMOM Portal’ are now defined as ‘eServices’).

For more information, please refer to the . The current T&Cs will apply before 1 April 2022.

Sign up - for employerShow

You will need a Singpass to use this service. If you don't have a Singpass, you can register for one.


If you are not the owner of the Singpass, you are not allowed to log in to the eService to perform Work Permit transactions.

Sign up - for family members to act on behalf of employerShow

A family member can apply to act on behalfof the MDW employer.

After approval, they can use the FDW eService to:

  • Extend a pass validity (short-term)
  • Renew a pass
  • Check and pay levy

Employers can continue to perform these transactions on their own, or appoint the sponsor or family member to act on their behalf.

Sign up - for employment agencyShow

If you are a registered WP Online user, you will be able to access this eService automatically.

Otherwise, sign up for a WP Online account to access our eService.

Allow employment agents to login with SingpassShow

Before proceeding, the employment agents must be appointed as an administrator or user of your agency’s WP Online account.

Your Corppass admin user or sub-admin user must:

  1. Visit theCorppassportal and click the "Log in with Singpass" button.
  2. Go to the e-Service Access tab.
  3. Choose Check and pay levy, and Work Permit transactions for domestic helpers and confinement nannies as your agency’s eServices.
  4. Assign Check and pay levy, and Work Permit transactions for domestic helpers and confinement nannies eServices to your employment agents.

If you have any queries on Corppass, visit the Corppass portal or check with your Corppass admin.

I have a Singpass account and have been authorised by my Corppass admin. Why can't I log in to the eService?Show

It is likely that you are not an existing WP Online administrator or user. You need to sign up for a WP Online account.

Not all Corppass users are granted access to this eService. We perform additional checks on the administrators and users to ensure that only eligible persons can perform work pass transactions.

Check if you can access this eServiceShow

Before checking, you must ensure that:

  • You are an active Corppass admin or user.
  • You’ve been authorised in Corppass to access WP Online.

To check:

  1. Log in to your Corppass account.
  2. Go to assigned eServices tab. You should see Check and pay levy, and Work Permit transactions for domestic helpers and confinement nannies as your assigned eServices.

If Check and pay levy, and Work Permit transactions for domestic helpers and confinement nannies are not listed as your assigned eServices, please ask your Corppass admin user or sub-admin user to assign the eServices to you.

What web browsers can I use?Show

You can use the following web browsers:

  • Chrome version 65 or higher (recommended)
  • Firefox version 58 or higher
  • Safari version 8 or higher

You must have JavaScript enabled in your browser.

What transactions can I do in FDW eService?Show

You can It takes about
Apply for a Work Permit 10 minutes
Ask for a Work Permit to be issued 3 minutes
Cancel a Work Permit 2 minutes
Extend an IPA 2 minutes
Get a short Work Permit extension 2 minutes
Reinstate a Work Permit 2 minutes
Renew a Work Permit 5 minutes
Re-print your helper’s 6ME notification letter and check her 6ME status 1 minute

What payment methods can I use?Show

You can pay with:

  • VISA
  • MasterCard
  • Internet Direct Debit
  • GIRO (only for EAs)

I am not sure if my payment was successful. What should I do?Show

If payment is successful, you will receive a confirmation.

If payment has failed, you will see a notification which will prompt you to try again.

Can I get a refund for admin fees?Show

MOM does not refund admin fees.

Admin fees are used to recover the cost of providing services to you, e.g. processing work pass applications.

However, if multiple payments were made due to MOM's error, we will give a refund for the extra payments.

How do I pay admin fees through GIRO?Show

Payment of admin fees using GIRO is only for Employment Agencies.

To set up GIRO payment for admin fees:

  1. Print the GIRO form.
  2. Complete Part 1 of the form.
  3. Post the original completed form to:
    E-Payment & Admin Fee Management
    Work Pass Division
    Ministry of Manpower
    18 Havelock Road
    Singapore 059764

You will receive the outcome by post. It may take 4 weeks or more, depending on your bank. While GIRO payment is being set up, you need to pay your fees using available methods.

Once GIRO payment is set up, deductions will take place on the 17th of the following month (or the next working day if the 17th falls on a weekend or public holiday). Make sure you have enough funds for the GIRO deduction.

Work Permit transactions for domestic helpers and confinement nannies (FDW eService) (2024)


How do I answer a domestic helper interview? ›

Job Interview Tips for Domestic Helpers: How to Stand out in an Interview
  1. Be on time. ...
  2. Be yourself. ...
  3. Find the right place or time for the interview. ...
  4. Bring important materials. ...
  5. Discuss the job duties. ...
  6. Discuss previous job experiences. ...
  7. Only sign the contract if you are interested. ...
  8. Ask the employer questions.

How many hours should FDW work? ›

Keep in mind that days off are essential though as they allow maids to have a break and recuperate from work and as such should not be denied. Although there is no definite daily working hours, MoM recommends that your maid gets to take 'sufficient time' to recuperate from work i.e. at least 8 hours in a row.

What is the difference between FDW and MDW? ›

Again for the sake of clarity, we shall use the term “FDW” to mean Foreign Domestic Worker. This will be used interchangeably with MDW (Migrant Domestic Worker), Helper, Maid, Full Time Live In Helper, and all taken to mean the same person/role.

What is the difference between domestic worker and domestic helper? ›

Domestic workers and domestic helpers are very often people with two different titles performing the same jobs. However, sometimes people helping families with daily chores are classified as helpers, whereas people who do more of the cleaning are called domestic workers.

What are good answers for an interview? ›

To answer, follow the formula below:1. Share one or two positive qualities and personal attributes: "I've always been a natural leader and worked well in a fast-paced environment...”2. Back them up with examples: "...I've exceeded my KPIs every quarter and have been promoted twice in the past five years.

How do I pass a support worker interview? ›

Integrity is a crucial element of being a Support Worker. As you'll be working with people with a range of disabilities, it's important to be respectful and honest. These are two of the main qualities your interviewer would want you to demonstrate during your interview.

Can domestic helper work on Sunday? ›

Most employers grant Sundays as the weekly rest days because that is also when they are off work. Domestic helpers usually prefer to be off on Sundays as well, as there are many activities scheduled all over Hong Kong on Sundays.

Can maid sleep in a living room? ›

If that is not possible, you must ensure that her accommodation has adequate space and privacy. Some employers do not have an extra room for the maids to sleep in, therefore provide partition walls in the living room to create a makeshift private area for the maid to sleep in.

Can domestic helper stay overnight? ›

If your helper is found to be living out, both you and the helper can be charged. In the instance of staying out on the weekend, the problem lies in the legal definition of “reside”. Technically a helper has to sleep at this address, though if she stays out all night on her day off, this is allowed.

Is a helper better than a confinement nanny? ›

For your confinement period, a confinement nanny would be a lot more helpful than a domestic helper. A domestic helper will lessen your burden regarding your household chores, but you might have other forms of postnatal needs during your recovery period. This is where a confinement nanny will make a better option.

How much is a standard domestic helper salary? ›

The government has announced that for all domestic helper employment contracts signed on or after 30 September 2023, the minimum domestic helper salary is HK$4,870 per month.

What is the difference between a nanny and a domestic helper? ›

A nanny is responsible for caring and nurturing of a child, while a maid purely takes care of the house chores such as laundry, dusting, cooking, upkeep etc. Both can be hired independently or from agencies, however, nannies might be required to be highly educated as well in case they need to tutor their wards.

How much to pay a domestic worker? ›

The new National Minimum Wage was Gazetted on 3rd February 2024, increased to R27. 58 per hour and is effective 01 March 2024. Domestic workers are entitled to a minimum wage of R27.

Is a domestic helper a caregiver? ›

While domestic helpers provide domestic care for our loved ones, caregivers, whether live-in or not, provide specialised care, given their nursing background and skill sets gained through caregiving experience and additional caregiver training.

What are domestic workers entitled to? ›

Domestic workers are entitled to claim for unemployment benefits under the provisions of the Unemployment Insurance Fund (“UIF”), as well as for workplace injuries under the provisions of the Compensation for Occupational Injuries and Diseases Act (“COIDA”).

How do you introduce yourself as a Domestic Helper? ›

As a Domestic Helper, your cover letter body should focus on your practical skills and experiences. Highlight specific tasks you've handled in previous roles, such as cleaning, cooking, childcare, or elderly care. Don't forget to mention any special skills, like proficiency in a second language or first aid training.

What is the best answer for "Tell me about yourself"? ›

Provide a Brief Highlight-Summary of Your Experience

The best way to answer "Tell me about yourself" is with a brief highlight-summary of your experience, your education, the value you bring to an employer, and the reason you're looking forward to learning more about this next job and the opportunity to work with them.

How do I pass a caregiver interview? ›

The candidate should focus on their ability to provide care for an older or younger person. They should also stress their professional training and previous experiences. Being prepared to provide appropriate responses to everyday needs or medical situations is crucial.

Why do you think you are suitable for this role domestic worker? ›

Sample Answer: I am the best candidate for the job because I have excellent time management skills and I am a quick learner. I am willing to learn new skills and will always do my best to complete my tasks in a timely manner.


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