Frequently Asked Questions (2024)

Auto Pay -
The most convenient way for making your payments through automatic monthly bank account deductions.[4] Enroll at your dealership, online at mbfs.com, or by calling our Client Care Center at 800.654.6222.

Online Pay -
Log in to your account at mbfs.com and make your payments online - it's simple. You can select the date on which you would like your payment to be processed including setting up recurring monthly payments.

iPhone®, iPad®, iPod touch® and Android™-
Download The Mercedes me app or visit mbfs.com/mobile to make your payment from your iPhone®, iPad®, iPod touch® or Android™.

Phone Pay -
Pay by phone with checking or savings account, debit or credit card.[5]

Paper Pay -
The method of payment through traditional mail. If you do not choose one of the electronic payment methods, you will automatically be sent a monthly billing statement through traditional mail.

[6]

eBill – Enjoy the convenience of electronic statements.

Paper – Your monthly statement will be sent through traditional mail.

Auto Pay – You’ll receive no monthly statement with Auto Pay. Your monthly bill will be automatically deducted from your selected banking account every month.

If you didn’t receive a first payment envelope from your dealer,click hereto download the First Payment Form. Please complete this form and mail it with your first monthly payment to the following address:

Mercedes-Benz Financial Services USA LLC.
PO Box 5209
Carol Stream, IL 60197

Please note: this form should be used only for first payments and all subsequent payments should be made according to the information furnished on your monthly invoice.

Mercedes-Benz Financial Services will provide you the documentation for registration in your new state. Just give us your new address using one of the following two options:

-Call the Client Service Center at 1.800.654.6222.

-Include your new address on the Invoice Remittance form when you send your monthly payment.

Sales Tax is assessed and collected by the state in which a customer resides. Sales tax is billed either monthly or upfront depending on the state law. If the account is billed for upfront sales tax, the tax must be paid upon execution of your lease agreement. If it is billed as monthly sales tax, the tax will be added to the monthly payment amount. All sales tax must be paid on time to avoid possible negative effects on your credit.

Personal property tax is collected by the tax assessor's office in the county/city in which the vehicle is registered and/or garaged.Personal property tax is billed monthly, annually or semi-annually depending on that county/city's billing process.

The taxing authority dictates the amount of taxes owed and the timing of the invoice(s). Mercedes-Benz Financial Services will receive a bill from the taxing authority, and will pay the amount directly to the taxing authority; this amount will be charged to your account.

In some states, both sales tax and personal property tax may be assessed on your vehicle.

Mercedes-Benz Financial Services USA LLC must be listed on your comprehensive and collision coverage as the "loss payee" and as "additional insured" for liability coverage. Please have your insurance agent send complete documentation of all policies, renewals or cancellations to:

Mercedes-Benz Financial Services
Insurance Services Department
P.O. Box 685
Roanoke, TX 76262-1800

Your First Class Lease agreement requires these minimum coverages:

• Bodily injury liability not less than $100,000 per person and $300,000 per occurrence
• Property damage liability not less than $50,000
• Comprehensive and collision coverage for the actual cash value of the vehicle
• $2,500 maximum allowed deductible

The check should be jointly issued to Daimler Trust and you. To speed up the release of your vehicle from the body shop, promptly send joint-payee checks, after you endorse them, to the address below. This is the only address that is authorized to endorse these checks. Insurance checks over certain amounts may require the physical inspection of repairs before Mercedes-Benz Financial Services can endorse the check. Please enclose the name and telephone number of the body shop, the insurance estimate, a copy of the body shop repair order, and notate your account number on the check. Send to:

Mercedes-Benz Financial Services
Insurance Services Department
14372 Heritage Parkway
Fort Worth, TX 76177

If you're renewing, canceling or changing carriers, have your agent send a copy of your new policy or binder to Mercedes-Benz Financial Services immediately at the address below. The "loss payee" and "additional insured" names should remain the same. Cancellation notices must be received by Mercedes-Benz Financial Services within 30 days of the effective date. Send to:

Mercedes-Benz Financial Services
Insurance Services Department
P.O. Box 685
Roanoke,TX 76262-1800

Ask your insurance agent to send policies, renewals or carrier changes to:

Mercedes-Benz Financial Services
Insurance Services Department
P.O. Box 685
Roanoke, TX 76262-1800

If you're renewing, canceling or changing carriers, have your agent send a copy of your new policy or binder to Mercedes-Benz Financial Services at the address below. Please include a copy of your current policy as a reference. Please make sure the "loss payee" language is correct. Cancellation notices must be received by Mercedes-Benz Financial Services at least 30 days prior to the effective date. Send to:

Mercedes-Benz Financial Services
Insurance Services Department
P.O. Box 685
Roanoke, TX 76262-1800

For the fastest processing, please send a Cashier's Check to:

MB Payoff Standard Mailing Address:

Mercedes-Benz Financial Services
P.O. Box 5209
Carol Stream, IL 60197 - 5209

MB Payoff Overnight Mailing Address:

Mercedes-Benz Financial Services
Box# 5209
8430 West Bryn Mawr Ave., 3rd Floor
Chicago, Illinois 60631

Please include instructions as to where to send the title.

• A form of payment (a blank check, cashier’s check, personal check, or credit card depending on the dealership)
• Driver’s license
• Proof of Insurance

• Title for your trade-in vehicle
• Vehicle Registration
• Account number if vehicle is a current loan/lease
• Vehicle trade-in estimates

Here are a few questions to consider asking during your dealer visit.

Vehicle Details
Is the vehicle I’m interested in currently available at the dealership?
What options are available?
Can I test drive the vehicle I’m interested in?
What are some of the warranty plans for this vehicle?
What are the safety features on this vehicle?
What are the performance features on this vehicle?
What are the security features on this vehicle?
What are the technology and other new features of this vehicle?

Price & Financing
What are my financing options?
Is leasing, what happens at the end of my lease?

Protection Products
What Vehicle Protection Products are available if I lease or purchase?
How will the protection products I select affect my payment?

Delivery
Will someone go over the vehicle features at delivery?
What happens at delivery, and what information do I need to bring?
Can you deliver the car to my home or work?

A credit score predicts how likely you are to pay back a loan on time. A scoring model uses information from your credit report to create your credit score.

Your credit score starts with the information about you from your credit report. A mathematical formula – called a scoring model – is then used to create your credit score.

Credit scores are used by companies to make decisions such as whether to approve a mortgage at a certain rate or issue a credit card. Different lenders use different scoring formulas, so your score can vary from lender to lender. Usually a higher score makes it easier to qualify for a loan and may result in a better interest rate. Most scores range from 300 – 850.

There is no “one” credit score – there are many credit scoring formulas available to you as a consumer as well as to lenders, and the score will also depend on the data used to calculate it.

Source: Consumer Financial Protection Bureau Website

Some factors that make up a typical credit score include your bill-paying history, the number and type of accounts you have, and how much of your available credit you are using.

Here are some of the other common factors that make up a typical credit score:

• How long you have had your accounts open
• Your recent credit activity
• Whether you’ve had a debt referred for collection, a foreclosure, or a bankruptcy, and how old these are

There is not “one” credit score. There are many credit scoring formulas available to you as a consumer as well as to lenders, and the score will also depend on the data used to calculate it. For the most common scores, the information that goes into your score comes from your file at the credit reporting companies. This is why it is so important to review these files to ensure they are accurate.

By law, the calculation of your credit score can’t use or take into account factors such as:

• Race or color
• Religion
• Sex (gender)
• National origin
• Marital status
• Whether you have formally disputed information on your credit report

Source: Consumer Financial Protection Bureau Website

To get and keep a good credit score, first pay your bills on time.

There are no secrets to building a strong credit score, but following these guidelines should help:

Pay your bills on time, every time. One way to make sure your payments are on time is to set up automatic payments, or set up electronic reminders. If you’ve missed payments, get current and stay current.

Don’t get close to your credit limit. Credit scoring models look at how close you are to being “maxed out,” so try to keep your balances low in proportion to your over credit limit. Experts advise keeping your use of credit at no more than 30 percent of your total credit limit. Note: you don’t need to revolve on credit cards to get a good score. Paying off the balance each month helps get you the best scores.

A long credit history will help your score. Credit scores are based on experience over time. The more experience you have with getting credit and paying your bills on time, the more information there is to determine whether you are a good credit risk.

Only apply for credit that you need. Credit scores look at your recent credit activity as an indicator of your need for credit. If you apply for a lot of credit over a short period of time, it may appear to lenders that your economic circ*mstances have changed negatively.

Source: Consumer Financial Protection Bureau Website

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